Advanced Exchange Service
The Advanced Exchange Service delivers prompt and effective solutions to maintain equipment availability and maximize uptime.
The solution forms part of the services provided by our local Markem-Imaje repair center. Given repairs are centralized through our Repair Center, problems are resolved more efficiently and timely as they have been organized to provide an expert level of support along with improved response times.
When using these services, you are asked to provide the machine serial number, as this enables our Customer Service Representative to quickly and accurately identify the equipment to process the request rapidly.
Advanced Exchange Service (AES)
The AES service includes a direct replacement of a broken part immediately after a case has been opened. The replacement part is a refurbished unit and the customer must return the failed unit, fully intact and in suitable packaging to the repair center.
Your benefits
- Increased availability and maximized uptime.
- Fast and predictable solution response.
- Cost known upfront.
- Fully refurbished items to almost new condition, with latest hardware and software.
- Warranty on replaced part up to 6 months.
- 90% same day dispatch.
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“In conjunction with our system, we ensure that we can send brand, item number, batch number, and more to our marking systems without errors. “
#CIJ
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“Our machines are exported around the globe: IMA IIapak has always found Markem-Imaje to be an excellent partner capable of supporting our clients in every part of the world with widespread support and prompt service in the supply of spare parts”.“
#TTO #OEM
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“The Markem-Imaje solution proposed to Bioplants was interesting because we could choose the criteria we needed: Before that, we were using a labeler, so one consumable item was created every time we labeled a package. Today we use hot melt ink directly projected on the cardboard allows us to add traceability to the packages, which we did not have before.”“
#TouchDry #HighResolutionInkjet
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“This (CoLOS) has allowed us to be much more efficient, reducing line equipment times and making it possible to implement new solutions such as automated metrics, fewer ink types, and less waste thanks to more ecological containers and less energy consumption.” “
#CoLOS #SoftwareSolutions
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