Packaging Intelligence CoLOS Software Maintenance and Support
Maximize your coding and software investment with easier, more cost-effective access to experts and updates
In an ever-changing world of operating system updates and cybersecurity policies, Software Maintenance and Support Agreements ensure you get the maximum benefits from your Packaging Intelligence CoLOS® software.
Ensure your peace of mind: Software Support benefits
The continuous benefits of Markem-Imaje service relationships include:
- We offer a combination of helpdesk support services, product updates, software enhancements, and defect corrections to optimize your use of Packaging Intelligence CoLOS® software products from day one and ensure optimum performance in the future.
- Our service offers real-time, remote problem-solving support for your CoLOS® software plus full Packaging Intelligence solutions, Advanced and Ultimate agreements assist our dedicated Consulting & Integration Services team for additional system fine-tuning and an annual performance review.
- Maximize the returns from your Packaging Intelligence investment by giving you quick support, so problems are resolved fast.
- Support is accessible during either 8x5 office hours or 24x7, depending on the software solution and agreement level you have.
- Minimize coding-related downtime to get your production up and running as soon as possible, via -remote troubleshooting and technical support.
- Ensure you have the most up-to-date software releases and upgrades for equipment capability, security, compliance, and bug fixes without worrying.
- Enable you to complete tasks using CoLOS® as quickly as possible thanks to assistance in using and operational advice guaranteeing provision of latest releases, upgrades, and updates.
Maximize the returns from your Packaging Intelligence investment
Dedicated support: Securing a CoLOS® agreement ensures that you have support at your fingertips. Knowledgeable technicians are readily available by phone to tackle issues of any level or urgency.
Support escalation: CoLOS Global Helpdesk maintains a multi-level support escalation structure for handling cases.
Software Maintenance: Entitlement to maintenance releases for your licensed CoLOS® software from first installation enables you to benefit from software releases throughout the term of maintenance coverage.
An Invaluable asset for you and your production line
Whether you use CoLOS® software for a simple image design or a fully IT & OT integrated factory-wide product coding and labeling system.
| Software agreements for CoLOS® Packaging Intelligence Solutions | Standard | Advanced | Ultimate |
| 8x5 phone support | ✔ | ✔ | ✔ |
8x5 phone and email support | - | ✔ | ✔ |
| 24x7 phone and email support | - | - | ✔ |
| Maintenance releases with all feature enhancements, security upgrades, and bug fixes for your licensed software | ✔ | ✔ | ✔ |
| New major version releases, for example from version 5 to version 6 | ✔ | ✔ | ✔ |
| New minor version releases, for example from version 6.0 to version 6.1 | ✔ | ✔ | ✔ |
| Real-time, remote access to trouble-shooting | ✔ | ✔ | ✔ |
| Annual performance review | - | - | ✔ |
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“In conjunction with our system, we ensure that we can send brand, item number, batch number, and more to our marking systems without errors. “
#CIJ
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“Our machines are exported around the globe: IMA IIapak has always found Markem-Imaje to be an excellent partner capable of supporting our clients in every part of the world with widespread support and prompt service in the supply of spare parts”.“
#TTO #OEM
DRAFT DRAFT DRAFT DRAFT DRAFT – draft draft
“The Markem-Imaje solution proposed to Bioplants was interesting because we could choose the criteria we needed: Before that, we were using a labeler, so one consumable item was created every time we labeled a package. Today we use hot melt ink directly projected on the cardboard allows us to add traceability to the packages, which we did not have before.”“
#TouchDry #HighResolutionInkjet
DRAFT DRAFT DRAFT DRAFT DRAFT – draft draft
“This (CoLOS) has allowed us to be much more efficient, reducing line equipment times and making it possible to implement new solutions such as automated metrics, fewer ink types, and less waste thanks to more ecological containers and less energy consumption.” “
#CoLOS #SoftwareSolutions
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