Reduce unpredictable downtime, cut installation and maintenance time
Markem-Imaje supports manufacturers worldwide to reduce downtime and cut installation and maintenance time through a portfolio of services and a network of technical experts.
We invest heavily in the continuous development of modern services solutions that support our customers’ journey through operational challenges, quality management, efficiency improvement and digitalization.
Our services guarantee a unique experience through strong collaboration, excellent service delivery and a robust, accurate and connected offer.
Explore our remote services
Need instant technical help that’s always available? Meet Miva, your intelligent self-support solution.
Want peace of mind across your MI printer fleet? Introducing MiVista™ connected printer services.
Unexpected technical problem? Recover quickly thanks to our Helpdesk experts and Remote Video Support tool.
Resolve technical issues yourself, access interactive user manuals and watch instructional videos with Miva. Available 24/7, Miva will guide you through multiple troubleshooting steps to get you up and running as quickly as possible—drastically reducing downtime.
Streamline daily coding operations and drive continuous improvement with MiVista. Powered by an IoT platform, this range of self-support and helpdesk printer services provides real-time visibility and printer alerts for increased self-sufficiency and automated risk monitoring, wherever you are… 24/7.*
*Based on printer model and local availability
Access live MI Helpdesk guidance and troubleshoot together in real-time with Remote Video Support. Recover quickly from unexpected issues without the need for a field service engineer onsite—drastically reducing downtime, decreasing waste and saving costs.
Looking for training programs?
At Markem-Imaje, we are with you every step of the way, with service offers from initial design to project start-up and on-going use.
Our training program offers support across the life cycle of your solution and can be done either on-site or remotely through our dedicated training teams and library of advanced and interactive e-learning tools.
| Training services | Basic operator training | Advanced operator training | Technical team training |
| Operate | Included | Included | Included |
Maintain | Included | Included | Included |
| Basic fault finding | Included | Included | Included |
| Basic repairs | Included | Included | |
| Spare parts replacement | Included |
Do you need help with installation?
Markem-Imaje offers a variety of professional services to assist you, from managing your projects to starting up your system and training your employees—all based on the level of support you require.
| Start-up Services | Fast start | Kick start | Fresh start |
| Start-up | Included | Included | Included |
Synchronization | Included | Included | Included |
| Basic operator training | Included | Included | |
| Technical team training | Included | Included | |
| CoLOS software training | Included | Included | |
| Integration | Included | ||
| Follow-up visit | Included |
