Reduce unpredictable downtime, cut installation and maintenance time
Markem-Imaje supports manufacturer worldwide to reduce downtime and cut installation and maintenance time through a portfolio of services and a network of technical experts.
Markem-Imaje invests heavily in continuous development of modern services solutions that support our customers’ journey through operational challenges, quality management, efficiency improvement and digitalization.
Our services guarantee a unique and experience through strong collaboration, excellent service delivery and a robust, accurate and connected offer.
Need instant technical support?
Connect with Miva, your virtual assistant for self-troubleshooting
With the help of Miva, you can quickly recover from printer issues and drastically reduce downtime. Miva will guide you through multiple troubleshooting steps in order to get you up and running as quickly as possible.
Key features
- Easy to access, intuitive, interactive user manuals
- Multiple “do it yourself” videos
- 24/7 availability of advanced, machine-learning troubleshooting tool including direct escalation to the Markem-Imaje Helpdesk
- Supporting all key Markem-Imaje technologies
- Multiple languages support—Chinese, English, French, German, Japanese, Portuguese, and Spanish
Key benefits
- Drastically reduced downtime
- Faster printer and production recovery
- Reduced waste and costs
- Minimized external personnel on-site to improve safety
Facing an unexpected technical problem?
Recover quickly thanks to our Helpdesk agents and Remote Video Support tool
Our Remote Video Support enables you, wherever you are located in the world, to quickly recover from unexpected technical and mechanical issues without the need for a field service engineer on site. Thanks to our new tool, we can easily support you remotely with live video guidance, drastically reducing downtime, decreasing waste, and saving costs.
Key features
- Real-time, fast connection
- Intuitive user interface
- Augmented reality and support tools for guidance
- Sharing of videos, pictures, and documents
Key benefits
- Drastically reduced downtime
- Faster printer and production recovery in case of usage or equipment problems
- Minimized external personnel on-site to improve safety
- Reduced waste and costs
Need technicians on site, or to contact Helpdesk?
Access our experienced team of engineers and technicians, along with an important pool of resources and support tools, to help solve your production line challenges quickly and effectively.
Markem-Imaje offers technical support continuity, either remote via our Helpdesks or on-site via our global network of over 850 skilled technicians for critical interventions – while strictly applying required health and safety precautions.
Looking for training programs?
At Markem-Imaje, we are with you every step of the way, with service offers from initial design to project start-up and on-going use.
Our training program offers support across the life cycle of your solution and can be done either on-site or remotely through our dedicated training teams and library of advanced and interactive e-learning tools.
| Training services | Basic operator training | Advanced operator training | Technical team training |
| Operate | Included | Included | Included |
Maintain | Included | Included | Included |
| Basic fault finding | Included | Included | Included |
| Basic repairs | Included | Included | |
| Spare parts replacement | Included |
Do you need help with installation?
Markem-Imaje offers a variety of professional services to assist you, from managing your projects to starting up your system and training your employees—all based on the level of support you require.
| Start-up Services | Fast start | Kick start | Fresh start |
| Start-up | Included | Included | Included |
Synchronization | Included | Included | Included |
| Basic operator training | Included | Included | |
| Technical team training | Included | Included | |
| CoLOS software training | Included | Included | |
| Integration | Included | ||
| Follow-up visit | Included |
